Returns & Refunds
We want you to love what you get. Here’s exactly how returns, replacements, cancellations and refunds work.
Last updated November 2, 2026
Merch: damaged, defective, or wrong item
If anything arrives damaged, misprinted, defective, or isn’t what you ordered, email hello@nals.io within 30 days of delivery with your name, order details, and a photo of the problem. We’ll send a free replacement or give you a full refund for that item. You don’t need to send it back.
Merch: size or change of mind
Because every piece is printed just for you, we can’t accept returns or exchanges for the wrong size or a change of mind. Please check the size guide before ordering (unisex tees run true to size; between sizes, go up). Not sure? Email hello@nals.io before you order and we’ll help.
Monthly subscriptions
- Cancel anytime. Cancel in your PayPal account (Settings → Payments → Automatic payments) or email us and we’ll cancel it for you.
- Cancelling stops all future charges. A month you’ve already paid for still ships.
- We don’t refund months that have already been charged and produced, except for the damaged/defective cases above.
- Charged after you cancelled? Email hello@nals.io and we’ll refund it.
Your NALS program ($497)
Your NALS system is built by hand, just for you, starting from your intake.
Changed your mind? Email hello@nals.io within 3 days of your payment for a full refund. After 3 days, the program is non-refundable, because the work of building your system has begun.
If you chose 3 monthly payments, the payments stop automatically after the third, and a refund within the 3-day window also cancels the remaining payments. Pay in 4 through PayPal Pay Later follows PayPal’s terms.
How refunds are paid
Approved refunds go back to your original payment method through PayPal, usually within 5–10 business days.
Questions
Email hello@nals.io. A real person (me) reads every message.