Shipping

Every NALS piece is printed when you order it, just for you. Here’s how long that takes and what it costs.

Last updated November 2, 2026

Where we ship

NALS merch currently ships to addresses in the United States, including APO/FPO addresses. If a non-U.S. address is used, we’ll cancel the order and refund you in full.

International shipping is coming. Want it in your country? Email hello@nals.io and we’ll let you know when it’s ready.

Your NALS program is available worldwide. It’s personal audio delivered digitally, so there’s nothing to ship.

How long it takes

Each item is made to order by our print partner, so there are two steps:

• Making it: about 2–5 business days
• Getting it to you: about 3–8 business days by standard shipping

Most orders arrive in 1 to 2 weeks. Busy seasons (like November–December) can add a few days. If you order more than one item, they may arrive in separate packages.

What shipping costs

• Monthly subscriptions: shipping is included in your monthly price.
• NALS client journey (Rest · Notice · Know): the pieces are free; you pay shipping only, $5.99 a month for 3 months, then it stops on its own.
• One-time purchases: shipping is included in the price shown.

Tracking

When your order ships, we’ll send tracking to the email on your order. Haven’t seen it after 7 business days? Email hello@nals.io and we’ll look it up.

Wrong address or lost package

Please double-check your shipping address in PayPal before you pay. If you notice a mistake, email hello@nals.io right away. We can usually fix it if the item hasn’t gone into production yet. If a package is marked delivered but you can’t find it, check with neighbors and your local post office, then email us and we’ll help.